Yonan Carpet One - 1400 Hicks Road, Rolling Meadows

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Reviews about Yonan Carpet One

• Jan Tossman
  ★ ☆ ☆ ☆ ☆
  I walked into Yonan in A.H. on a Friday afternoon to look for carpeting for my living room, dining room and family room. A young woman approached me without any greeting or even a smile on her face. She looked me up and down as I told her what I was looking for. She took me to the closest display - which was Mohawk and gave me very little information about this product. She said she would be the one to come out and measure and seemed to feel that the situation we have in our family room was going to be a big deal to even give me an estimate unless I completely removed all of my present carpeting. I asked about the sale that was advertised outside the store, and she basically said it was only for some of their products, though that's not what the sale inferred. I asked about Lees carpet and she said they were pretty much the same, but was about to show me the Lees, when someone walked into the showroom. She excused herself (as there wasn't any other salesperson in the store) and began a conversation with a man who was someone interested in showing them another line of carpets. The conversation went on for awhile, while I was just standing a few yards away - being completely ignored. I finally got fed up and started walking out. The man said, "Oh you have a customer" and seemed willing to wait. But the sales person just stood there as I continued to walk out. Then I turned around and said, "That's ok I'm leaving." I turned to this "sales person" and said, "You completely forgot about me." Her response, "OK" No apology - no effort to make things right - just "OK." I was wondering how OK it would be for the owner if he knew he had just lost a potential multi-thousand dollar sale. I drove over to one of their competitors, Carpet Values One on Northwest Hwy in AH. There I was approached by a young man who greeted me, listened to what I was looking for and gave me lots of information, and a sample board to take home. I am now in the process of deciding on color and will be working with Mark, whose demeanor and customer service was completely different than what I experienced at Yonan. As it turned out, my brother had also purchased from Mark in the past and was very happy with their service and the carpet he bought for his family room. If I could have given no stars I would have!

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